- Free delivery for France
- Delivery time: 2-4 working days

- Free delivery in Europe within the European Union
- Delivery time 3-7 working days

You have according to the article L 121-20 and following of the French code of consumption a period of 14 clear days to exercise your right of withdrawal. This period of 14 days runs from the receipt of the order. After this period, the delivered products will be considered accepted.
The return and exchange of products, in case of exercising the right of withdrawal, is considered to be carried out correctly if the following conditions are fully respected: 
- The products must not have been worn, used, modified, washed or damaged;
- All the products offered for sale are provided with a label fixed by a single-use seal;
- We invite you to try on the items without removing the label or the corresponding seal because the returned products will not be accepted if they are devoid of it;
- Products must be returned whole and unused, in their original packaging;
- Products must be returned in a single shipment, accompanied by any items offered;
- Returned products must be returned to the carrier of your choice within fourteen (14) days of the date you exercised your right of withdrawal. 

The costs and risks of return are the responsibility of the customer.

In the event of a non-conformity between the order and the delivery, the provisions relating to the return of the product described above are applicable. We will endeavor to deal with this non-conformity in an urgent manner and we will take the cost of reshipping the product at our expense.

All custom-made products cannot give rise to return unless our team is responsible for the non-conformity between the order and the delivery. For this, we thank you to communicate us the withdrawal form by attaching evidence (emails and photos).

As soon as we receive and control the return, and at the latest within 14 days, it will be proceeded to the reimbursement of the returned product(s), by re-crediting the customer's bank card. 

The articles must imperatively be accompanied by the delivery slip or the invoice. 
They must comply with all return requirements cited in the "Requirements" section above.
We reserve the right to refuse any return that does not comply with the above conditions.
We will make sure to comply with current standards to ensure maximum protection when delivering the products. 
Our customers agree to return the products in the same quality of packaging that we will have used during the initial delivery.

If your return request is accepted by our team, you will receive a confirmation email. The package must be returned to the following address: Kim Wimmer, 19 rue Erckmann Chatrian, 67700 Saverne, France.

Please copy, complete and return this form to the following email address: kim@kimwimmer.fr

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Hello,

I confirm that the items meet the requirements for exercising my right of withdrawal. 

I wish to return the items below:
- Name and surname:
- Order date:
- Order number:
- Item reference:
- Return reason number:
01. Unknown
02. Size was too small
03. Size was too large
04. I changed my mind
05. The item did not match the description
06. I received the wrong item
07. The item is damaged or defective
08. The style does not suit me
09. The color is not realistic
10. Autre, merci de préciser

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